When 8-year-old Bernardo emigrated from Mexico to the US with his family in 1993, he quickly learned English and became the sole interpreter for his parents. As the youngest member of his family, he saw translating as his way to thank his parents for the sacrifices they made to give their children a better life. At almost 40, he’s still giving back wherever he sees a need in his community. And he married a partner, also from Mexico, with just as strong a sense of obligation, perhaps even more so!
When his wife, Miriam, signed him up for a computer literacy class offered through Sister Carmen’s Bridging Digital Divides program at their sons’ school, Bernardo didn’t want to go. He thought he already knew everything he needed to know about computers. During the first class, he realized how wrong he was.
For the first time, he saw the computer as a powerful tool rather than a toy for social media and entertainment. By the end of the eight-week session, he and Miriam both volunteered to teach the class. They were eager to share what they had learned. Bernardo says his mother taught him, “When you have the resources to help the community—information or knowledge to be shared—and you don’t share it, you’re being selfish.”
“I saw my parents struggle because they didn’t have a lot of help,” says Bernardo. “I don’t want my neighbors, my community, my family, to go through that.”
So much of our lives is online these days—from accessing basic information, to registering for schools, programs and services; to applying for and performing many jobs, to managing medical records, insurance and finances. Those who don’t have access to technology and the knowledge to use it are left behind. This is the digital divide. At Sister Carmen, we were aware of the divide before COVID, but when the world moved completely online during the pandemic, it became more apparent just how critical technology is to function and thrive in today’s digital society.
Bridging Digital Divides (BDD) started in 2018. Back then, our Digital Equity Coordinator, Lara Van Matre, was running the entire program on her own: coordinating with schools and community partners, instructing classes, managing supplies, etc. Bernardo and Miriam took the class in 2019, and they’ve been helping ever since. Like their cleaning business, it’s a family affair. The whole family helps. They have two teenage sons: Marcus, 18, and Andy, 17. Andy teaches classes, and Marcus babysits for the children of parents taking the class. The boys have special needs—Marcus has autism, and Andy has epilepsy—but that doesn’t stop them from contributing. It won’t stop them from achieving their goal of attending college either. “Special parents get special children,” Bernardo says with a smile.
“One of the gems of this line of work is getting to know so many talented, hardworking, big-hearted people who really want the best for their community,” shares Lara. “I love Bernardo and Miriam and their whole family because they involve their whole family.”
The classes start with the basics, like turning on the computer and connecting to the internet. “Some people may be more tech savvy than others, but we treat everyone like they’ve never seen a computer before,” says Bernardo. “We go over email, calendars, Google meetings, documents, drives, uploading and downloading files. Things that to us may seem so simple, but to them it’s a whole new world, especially for our older community whether they’re Hispanic, Latino, Anglo, or anything else. They’re all just human beings united in their struggle with technology. It’s my pleasure to be able to help out. It just takes patience and practice. I love when we get near the end of the class and people say, ‘Thank you! Now I don’t have to depend on my kids or family to help me with these things.’”
The first class they taught at a middle school in Boulder was multilingual and had 42 participants. “We had Spanish speakers, English speakers, people from other parts of the world: Africa, Bosnia, Germany, Russia. Being in a public school, you get a lot of different backgrounds. That day, we had many volunteers—the school’s community liaison, teachers, and students—because we had so many participants. We divided the class: English on one side, Spanish on the other. We taught in ‘Spanglish’ most of the time, repeating what we were saying in English and Spanish. It was really nice.”
Because of the popularity of the program, classes are now offered in separate English and Spanish sessions. Bernardo and Miriam are now paid part-time staff. Bernardo helps oversee the instructors and volunteers, many of whom are high school students he recruited. Miriam and Andy continue to teach classes. Marcus continues to babysit and help where he can.
So far, over 1,400 students have completed the BDD program. We partner with other Family Resource Centers in the area, the Emergency Family Assistance Association (EFAA) in Boulder and OUR Center in Longmont, that don’t offer digital classes to expand our reach in the community. Boulder County and Comcast have been integral partners to the program’s success as well.
“It’s very important for companies like Comcast to help [bridge the digital divide] to shape our future in the best possible way,” says Bernardo.
Participants pay a small fee for Bridging Digital Divides, usually $60, and those who complete all eight sessions get to keep the device they learn to use in class. Dinner and childcare are also provided to make the program more accessible.
Seeing graduates of their classes get jobs and promotions, driver’s licenses, business permits, housing, health care, benefits; register to vote—and helping them connect with loved ones around the globe—has been very gratifying for Bernardo and Miriam.
“Having digital skills in our community is important because they provide a window to the world,” says Bernardo. “We live in a mobile home community where not a lot of people know about their rights.”
By teaching this class, Bernardo and Miriam are empowering members of their community to improve their lives. They also do this through programs other than BDD. They are both Emergency Response Connectors for the city of Boulder. This started during the pandemic, when they became COVID test coordinators for their neighborhood. They continue to raise the concerns of underrepresented members of their community to local government in this role. Bernardo also serves as a Community Connector for Parks and Recreation in Boulder. He’s currently advising the city on a park being constructed in their area. Bernardo and Miriam earn a small stipend from Boulder for these roles. They also volunteer for 9to5 Colorado, a nonprofit that works to pass legislation to improve living and working conditions for Colorado families.
But the BDD program holds a special place in Bernardo’s heart. “Bridging the digital divide is very important to me because I see a younger version of myself—coming to this country and learning English as best I could within a year, having to translate everything for my parents, even major documents from our apartment complex or the doctor. I tried my best. Now I can teach people like my parents that they have a very powerful tool in their computer or smartphone, just by using translate, and managing documents, calendar, and email,” he shares.
“Knowing that I’m part of giving them new knowledge is very fulfilling. It’s my inner child thanking my older self for not forgetting where I came from, the struggles that our family had. To be able to share this opportunity with students at BDD is something really amazing to me.”
Sina’s Story: Creating a Brighter Future
in StoriesSina had always wanted to be a nurse, but the mother of two in her mid-thirties thought there were too many obstacles in her way to realize that dream. With the encouragement of her husband, resources accessed through Sister Carmen Community Center (SCCC), and her sheer determination, Sina recently graduated from an accelerated program at CU Anschutz with a Bachelor’s of Science in Nursing (BSN) and is now working as a Registered Nurse in the emergency department of a local hospital.
Earning a nursing degree is difficult under the best of circumstances, but with the hurdles Sina faced, it’s downright miraculous that she was able to complete this rigorous program in so short a period. Around the time she started the program, her husband was fired from his job as a ramp agent, handling luggage for an airline, when he was declared legally blind from cataracts in both eyes. The high-prescription glasses and contacts he had been relying on were no longer sufficient, and cataract surgery was recommended to restore his vision. He had doctors’ notes for missed work, and Human Resources suggested he apply for the Family Medical Leave Act (FMLA) to have the surgery. But before he could apply, he was fired by the airline.
“They said he didn’t show up for work without calling in, which is not true,” Sina explained. Initially denied unemployment benefits, her husband had wisely taken screenshots of the FMLA communications with his employer before being blocked from his work computer. This evidence proved why the airline really let him go in September of 2024, and the rejected claim was overturned. But he didn’t start receiving unemployment until April of 2025, and then it only lasted for three months. Insurance would cover part, but not all, of his surgery—leaving the family responsible for $4,000. “We didn’t have that kind of money,” said Sina. “We didn’t have any kind of assistance at that time. We had to apply for food stamps (the Supplemental Nutrition Assistance Program —SNAP) and Medicaid, which didn’t go into effect until December, and he got fired in September.”
With her husband unable to work or drive until after the surgery, Sina was ready to drop out of school and return to her job as a pharmacy tech to support the family as best she could. Most of her school loan funds had already been used to cover their living expenses for the six months they had no income. It was then that a family member urged her to see if Sister Carmen could help.
Sina and Family at Graduation
Sina met with Zoya, an Advocate who runs our Pathways to Economic Stability program. It supports students pursuing the education or skills to secure higher-paying careers. Zoya found state grant funding to cover the cataract surgery, then she helped Sina apply for a scholarship from the Cielo Foundation to help cover her tuition. Sister Carmen also paid some school fees. Section 8 housing vouchers subsidized a little of the family’s rent while her husband was out of work, allowing them to stay housed despite falling behind on utility bills. Zoya assisted with bringing their water bill current through a City of Lafayette program and helped Sina apply for the Low-income Energy Assistance Program (LEAP) through the state to cover their heating bills. When possible, Sina would shop at our food bank, but her schedule made that difficult. Juggling classes, clinicals, commuting, studying, and family responsibilities, her days started at 4am and ended around midnight. The strain extended to their car. When Zoya learned Sina was driving 70 miles daily in an unsafe car, she reached out to R12 Charities for repairs and provided gas cards to help cover fuel expenses.
“If she wasn’t there to help me with all the stress—my husband being out of work and needing eye surgery we couldn’t afford, our mounting bills, how I was going to get to campus and pay my tuition bill—I wouldn’t have gotten through nursing school,” Sina shared. “It was my husband and my kids pushing me, and Zoya that helped me keep going. If it wasn’t for Sister Carmen, I would have had to quit school to go back to work, and my husband wouldn’t be able to work… or see.”
Sina’s husband’s eye surgery was a success, but it took him a year to find a new job. He applied everywhere—Walmart, Target, King Soopers, other airport jobs—indicating availability to work any shift, but received no responses. This September, he finally landed a job assembling wind turbines from 5pm-3:30am, four days a week. However, because the company relies on a government contract, his hours were reduced during the shutdown—and his schedule remains unpredictable.
Finally, all of Sina’s hard work paid off—she passed her nursing licensure exam on the first try and received offers from all three hospitals where she applied! She recently began a new job that provides the best pay and benefits she’s ever had. But even with this success, the road ahead isn’t easy. Higher income means the family will no longer be eligible for government benefits. And now, Sina must immediately start repaying her 19% interest school loan just as they are beginning to regain their financial footing. Through it all, Sister Carmen will continue to walk alongside them—ensuring that Sina and her family have everything they need to thrive.
From government funding cuts, to the pause of SNAP benefits, and the rising cost of housing and healthcare, it’s been another year of historic challenges at Sister Carmen. The government safety net—subsidized housing, SNAP benefits, and Medicaid—that helped keep Sina’s family afloat is deeply frayed. Many families like hers are falling through the gaps. With your support, we can lift up more of them on their path to stability.
Charlie’s Story: Parenting through a Pandemic & Beyond
in StoriesThere aren’t many people who feel they’re better off following the 2020 pandemic, but Charlie is one of them. And we’re honored that Sister Carmen Community Center (SCCC) played a small part in her transformation.
Charlie was born in China in the early 1980s. In college, she worked part-time as a tour guide. That’s where she met her husband, who was visiting China from the United States at the time. They married in 2006. After college, Charlie’s career in international business was taking off following China’s entry into the World Trade Organization (WTO). But her husband was a research scientist with limited opportunity in China, so he wanted to move back to the U.S. They settled in Colorado in 2007.
After living in a big city like Shanghai with a population of 20 million [in 2007], it was a tough adjustment for Charlie. The transition eased as she immersed herself into working at an Asian restaurant in Louisville and volunteering at Doorways English Program for International Women in Boulder. From time to time, she would coordinate business deals from China and earn a commission.
She never thought she wanted a family of her own, but as she approached 30, she started to think she might regret not having children. Her first son was born in 2013, followed by a second in 2017. Her husband was so focused on his work that all the parenting responsibilities fell on Charlie.
She was already treading water as a single parent, but when the COVID-19 pandemic hit—with the kids home all the time and few opportunities to interact with others—she knew she needed support.
“We couldn’t go anywhere or do anything. Even the playgrounds were closed. Life felt so unfair. Why did I give up everything to come here and end up like this? I had so much bitterness in my heart that I couldn’t pour out anything sweet. I didn’t have anything left to give. I was so frustrated with not knowing how to parent two boys into responsible men, so when I saw Sister Carmen was offering parenting classes online, I signed up.”
She started with our Nurturing Parenting Program (NPP) focused on younger children and then later took our Active Parenting Program (APP), which focuses on ‘tweens and teens. Now she’s a parent lead with our Circle of Parents (CoP) support group. Originally started to help parents experiencing substance abuse in their family, CoP has become a place where many parents who have completed our other parenting classes turn for ongoing support.
Next Charlie took our Bridging Digital Divides program to improve her computer skills. It taught her how to use the Google software suite used by the local school district. Then she focused on her leadership skills and civic engagement knowledge in our Family & Leadership Training Institute (FLTI). She further honed these skills when she served on Boulder County’s Community-Driven Policy Pilot Cohort. Charlie gave back to Sister Carmen as well by serving on our Participant Advisory Committee (PAC), offering valuable feedback on how to improve our programs and services, and helping with events.
During the pandemic, Charlie also decided it was time to separate from her husband. He paid off the house for her and the children, but provided no other financial support. Charlie took a Financial Health Course offered at Sister Carmen through our friends at Philanthropiece that helped her figure out how to manage her finances to support her family with her three part-time jobs: Chinese Interpreter, Facilitator for Dare to be You, a statewide program focused on strengthening at-risk families; and State Adviser evaluating early childhood centers.
Now she’s working with our Pathways to Economic Stability program to earn an Early Childhood Director certificate from Front Range Community College. This will allow her to double her income with one job that provides a steady paycheck.
Charlie credits all the training she received at Sister Carmen with giving her the confidence to pursue a brighter future. “The pandemic and my family issues brought us crashing to the ground but—with help from Sister Carmen—we’ve been able to stand up, and now we’re racing uphill.”
SCCC Thrift Store: Beyond the Bargains
in StoriesOne person can make a huge impact. Sister Carmen Community Center (SCCC) is living proof of that! Fifty-five years ago, Sister Carmen Ptacnik, a Catholic nun from California, arrived in Colorado to assess the needs of the people of Lafayette. Six years later, she returned to California, but her humanitarian efforts inspired community members to start a local non-religious nonprofit in her name. Today, SCCC carries on the legacy of one woman who saw the needs of the people here and helped in any way she could.
One way was by gathering and distributing food, clothes, and household goods to people in need. This evolved into our food bank and thrift store, which have had three locations over the years. When we outgrew the space on Baseline Road (generously rented to us by the City of Lafayette for $1 per year), the food bank and administrative offices moved to Aspen Ridge while the thrift store stayed behind and expanded into that space.
Recently donated kids’ clothes being sorted
Today, our thrift store generates about $750,000 in revenue annually to help cover the cost of running the programs and services offered at our family resource center. As we face reduced funding this year, we recently made the difficult decision to raise prices at the store for the first time in 10 years. Not to worry though, with most items still priced under $3, our thrift store remains the best bargain around. But it’s more than that.
It’s also a place that fosters community and sustainability. People come together to care for each other—those who no longer need items that are still in good condition donate them so others can use them, thereby diverting tons of pounds from local landfills.
In 2024, we issued thrift store vouchers equaling almost $37,000 to 472 SCCC participant households. But the most valuable thing in our thrift store is not for sale: it’s the spirit of community that fills the space.
Farhat & Deanna, a frequent shopper
While the store is a lifeline to those in need of clothing and household basics, many regulars who visit the thrift store every week are not always in search of physical items. Sometimes, they’re just looking for a friendly chat or some human interaction.
Our staff and volunteers are always happy to oblige. “People come not just for the goods and resources, but to connect. It’s a hub for community,” says Katie, a Retail Supervisor at the store. “We see people, like friends and neighbors, bumping into each other here and catching up.”
Brook, a Retail Assistant, says it reminds her of the 1980s TV show Cheers, where everybody in the bar knew Norm. “I see so many people greeting each other with a warm handshake or a hug, reconnecting with people they know. We hear a lot of ‘Hi, how are you doing?,’ ‘How’s the family?’”
Staffers also enjoy chatting with regular shoppers and pointing out items that might be of interest to them. And, of course, we couldn’t run the thrift store without the help of our wonderful volunteers!
Longtime volunteer Randi
Randi discovered SCCC about 20 years ago when she relocated from upstate New York and had some furniture she no longer needed. A friend recommended that she donate it to our thrift store. Randi has been donating to and volunteering at Sister Carmen in some capacity ever since, even serving on our Board of Directors for a time. But her favorite spot to volunteer in is our thrift store. She says the camaraderie among the volunteers is a big reason for this.
“We have a great rapport. We check on each other’s families and health issues. It’s heartwarming, like family.”
This very active 78-year-old also likes that working in the store keeps her moving! Most days, you’ll find her busy sorting clothes and pushing them on racks.
Farhat & Daniel, a high school volunteer
People of all ages and abilities volunteer at our thrift store—from Daniel, a high school student who has been volunteering for the past two years, to a group of folks with intellectual and developmental disabilities from North Metro Community Services.
North Metro Community Services Volunteers
The thrift store is also a Boulder County Community Service approved work site for non-violent and non-theft related charges. It’s the young community service workers that Farhat, our Thrift Store Director, enjoys working with the most.
“I made my share of mistakes as a kid. I was able to turn it around, and I like being able to help people get back on the right path,” he says. “They see what a valuable resource we are for the community, and they like being a part of it.”
Ben’s Story: “Humbled” by Recovery
in Stories“Humbled” is the word on the heart-shaped rock Ben keeps in his truck at all times. “I chose humbled—not humble—because there was a period where I was just very proud and thought I could do anything. I thought I was above and beyond anybody’s help because I thought I had it all figured out,” he says. “Over the course of the last 10 years, life has really shown me that’s not true.”
Ginny and Ben
Originally from Pennsylvania, Ben moved to Colorado in the early 2000s. Before marijuana was legal here, Ben was arrested for cultivating it and spent 13 months in a Boulder County jail. It was there that he saw Sister Carmen Community Center (SCCC) Parenting Class Coordinator Ginny for the first time. She worked in the adjacent women’s jail then, and Ben would sometimes see her outside or in the hallways. In 2017, they finally met at a Bible study at their church in Lafayette.
Ben has struggled with addiction over the years. He first got sober back in 2006, married in 2012, and became a father in 2013. But then he relapsed in 2015. He’s been clean for almost two years now. “I’m always looking for ways to become the best possible version of myself,” Ben shares. “Ginny mentioned that she teaches a parenting class she thought would be beneficial for me, especially as a father starting over. And, man, it really was.”
This past spring, Ben attended Sister Carmen’s Nurturing Parenting Program (NPP) one evening a week for 12 weeks. Free child care was available for the kids of parents taking the class, so his 10-year-old daughter tagged along to play with them.
Typically, the class is all women, but Ben was one of three men in this session. “I think we were all put there at the right time,” says Ben. “And it was really interesting to hear other fathers’ perspectives, as well as the mothers.’ Connecting with other parents and feeding off of everybody’s ideas was huge. No topic was off-limits. And we built trust as we bonded over the dinners we shared during class each week.”
For Ben, one of the biggest takeaways from the class included learning that younger kids don’t understand sarcasm. When asked if she knew when he was joking, his daughter replied, “Not always, Daddy.”
“I realized I wanted my daughter to think I was cool, and that was my focus for a long time. Now I’ve learned that’s not important. I’m her dad, not her friend. It’s not my place to be sarcastic and joke with her. It’s my place to be her father and raise her. And that has really changed, for the better, my parenting style,” he says. “Another thing we talked about in class is that we all take ideas of how to parent from our parents, but we also take ideas of how not to parent from them. What do we not want to carry on? Parenthood is a journey. Nobody’s going to be a perfect parent, but we can learn as we go along.”
Ben’s recovery has surpassed his wildest hopes. “Things have materialized that I didn’t even think were options for me, like having my family back. My wife and I were going through a divorce. Now we’re not just back together, we’re still married—so somehow we held onto that. And today, I’m the one my daughter’s school calls when she’s not feeling well and needs to come home. Four years ago, they didn’t even have my number because I wasn’t around.”
His career has also rebounded. He was recently promoted to Project Manager at his job with Interstate Roofing, where much of the staff is in recovery. “I’m working with other people who are overcoming the same demons,” Ben says. “I literally live and work recovery.” He also credits his spiritual practices and faith community as central guiding forces in his recovery.
The rock created for Ben by an artist who participates in our SCCC support group for families experiencing addiction.
Being humbled helped Ben grow. “Before, I really thought that I could be a using addict and a dad at the same time. Now I know that’s just not possible,” he says. “And the gratitude I have for having my family back and being a dad supersedes being so concerned about the way I feel every moment of the day that it’s almost like a new high. Now I know I don’t have to stay the person I was. I can become something new and better.”
Claudia’s Story: Finding Safety & Compassion in a New Country
in StoriesIn the spring of 2022, Claudia’s mother-in-law was killed by guerrilla terrorists in Colombia for being a feminist leader who provided information to the government and police. There is no record of her murder, and her body was never recovered. Shortly after, Claudia’s family started receiving death threats. She and her husband moved with their son to another part of Colombia, where they hoped they would be safe, but the death threats followed them.
Desperate to protect their family, they decided to cross the U.S. border through Mexico with the help of a “coyote,” someone who smuggles people across borders. After they paid him in Colombia, he wanted more money to complete the journey, so they were held hostage in Mexico for three days until their family back in Colombia sent more money. The young family almost drowned crossing the river; their son was just 6 years old at the time. Once they reached the U.S. shore, they were picked up by Immigration and taken to a detention center, where Claudia and her son were separated from her husband for a day and a half. Once they shared that they had a cousin in Aurora, CO, the family was flown to Denver to live with him. They started working in a bakery and living in the basement of a home with other refugee families until they were kicked out because too many people were living there. They found new jobs at a bakery in Louisville.
While searching for housing in Lafayette, they met a secretary at an apartment complex office who suggested the family visit Sister Carmen Community Center (SCCC) to see if we could offer any help. That’s where Claudia met SCCC Advocate Carolina for the first time and received financial assistance for a rental deposit, as well as food from our Food Bank and clothes and household goods from our Thrift Store.
A little while after the family settled in Lafayette, Claudia was overcome with intense pain and spent some time in the hospital for the diagnosis and treatment of kidney, gallbladder, and liver stones. Soon after she was discharged, a $40,000 hospital bill arrived. Having no means to pay it, Claudia once again turned to Sister Carmen for guidance.
“When I arrived, I was crying. I was stressed and worried because that’s a lot of money, and we didn’t have it,” says Claudia. “Carolina reassured me that everything would be okay. She did some research and found a hospital discount care program that covered the entire bill. She also helped register our family for health insurance to help cover future healthcare needs and bills.”
And there were more medical bills. The medication Claudia took while recovering from her illness made her so weak that she passed out one day at work. 911 was called. Per protocol, an ambulance and fire truck were dispatched. When the bills arrived for these emergency services, Carolina helped Claudia get them reduced and arranged payment plans for the remaining balances. Claudia also suffered a bout with a bacterial stomach infection. Then, there was some happy medical news—a new baby was on the way! A little girl joined their family 7 months ago.
Claudia took lactation classes at Sister Carmen to prepare for the new arrival. When her son was struggling with being in a new country and not speaking the language, Carolina helped connect him with a mental health therapist in the school system. She also helped Claudia enroll in English classes at Intercambio, and helped the family secure driver’s licenses and an Individual Taxpayer Identification Number (ITIN). Now, she’s helping them navigate the immigration system, referring them to legal resources as they seek political asylum and refugee status.
After having to leave all her family behind in Colombia at the age of 27, and desperately missing her mother, Claudia is grateful to have found Sister Carmen Community Center and Carolina, in particular.
“It has been a blessing to have found this family not just because of the services they provide, but also because of the companionship and support they have given me. Carolina has helped me manage all the struggles I have faced here,” Claudia shares.
“My family hopes that we can stay here in the U.S. and give back to those who come after us, and help them the way that we have been helped.”
Bernardo & Miriam’s Story: Bridging Digital Divides
in StoriesWhen 8-year-old Bernardo emigrated from Mexico to the US with his family in 1993, he quickly learned English and became the sole interpreter for his parents. As the youngest member of his family, he saw translating as his way to thank his parents for the sacrifices they made to give their children a better life. At almost 40, he’s still giving back wherever he sees a need in his community. And he married a partner, also from Mexico, with just as strong a sense of obligation, perhaps even more so!
When his wife, Miriam, signed him up for a computer literacy class offered through Sister Carmen’s Bridging Digital Divides program at their sons’ school, Bernardo didn’t want to go. He thought he already knew everything he needed to know about computers. During the first class, he realized how wrong he was.
For the first time, he saw the computer as a powerful tool rather than a toy for social media and entertainment. By the end of the eight-week session, he and Miriam both volunteered to teach the class. They were eager to share what they had learned. Bernardo says his mother taught him, “When you have the resources to help the community—information or knowledge to be shared—and you don’t share it, you’re being selfish.”
“I saw my parents struggle because they didn’t have a lot of help,” says Bernardo. “I don’t want my neighbors, my community, my family, to go through that.”
So much of our lives is online these days—from accessing basic information, to registering for schools, programs and services; to applying for and performing many jobs, to managing medical records, insurance and finances. Those who don’t have access to technology and the knowledge to use it are left behind. This is the digital divide. At Sister Carmen, we were aware of the divide before COVID, but when the world moved completely online during the pandemic, it became more apparent just how critical technology is to function and thrive in today’s digital society.
Bridging Digital Divides (BDD) started in 2018. Back then, our Digital Equity Coordinator, Lara Van Matre, was running the entire program on her own: coordinating with schools and community partners, instructing classes, managing supplies, etc. Bernardo and Miriam took the class in 2019, and they’ve been helping ever since. Like their cleaning business, it’s a family affair. The whole family helps. They have two teenage sons: Marcus, 18, and Andy, 17. Andy teaches classes, and Marcus babysits for the children of parents taking the class. The boys have special needs—Marcus has autism, and Andy has epilepsy—but that doesn’t stop them from contributing. It won’t stop them from achieving their goal of attending college either. “Special parents get special children,” Bernardo says with a smile.
“One of the gems of this line of work is getting to know so many talented, hardworking, big-hearted people who really want the best for their community,” shares Lara. “I love Bernardo and Miriam and their whole family because they involve their whole family.”
The classes start with the basics, like turning on the computer and connecting to the internet. “Some people may be more tech savvy than others, but we treat everyone like they’ve never seen a computer before,” says Bernardo. “We go over email, calendars, Google meetings, documents, drives, uploading and downloading files. Things that to us may seem so simple, but to them it’s a whole new world, especially for our older community whether they’re Hispanic, Latino, Anglo, or anything else. They’re all just human beings united in their struggle with technology. It’s my pleasure to be able to help out. It just takes patience and practice. I love when we get near the end of the class and people say, ‘Thank you! Now I don’t have to depend on my kids or family to help me with these things.’”
The first class they taught at a middle school in Boulder was multilingual and had 42 participants. “We had Spanish speakers, English speakers, people from other parts of the world: Africa, Bosnia, Germany, Russia. Being in a public school, you get a lot of different backgrounds. That day, we had many volunteers—the school’s community liaison, teachers, and students—because we had so many participants. We divided the class: English on one side, Spanish on the other. We taught in ‘Spanglish’ most of the time, repeating what we were saying in English and Spanish. It was really nice.”
Because of the popularity of the program, classes are now offered in separate English and Spanish sessions. Bernardo and Miriam are now paid part-time staff. Bernardo helps oversee the instructors and volunteers, many of whom are high school students he recruited. Miriam and Andy continue to teach classes. Marcus continues to babysit and help where he can.
So far, over 1,400 students have completed the BDD program. We partner with other Family Resource Centers in the area, the Emergency Family Assistance Association (EFAA) in Boulder and OUR Center in Longmont, that don’t offer digital classes to expand our reach in the community. Boulder County and Comcast have been integral partners to the program’s success as well.
“It’s very important for companies like Comcast to help [bridge the digital divide] to shape our future in the best possible way,” says Bernardo.
Participants pay a small fee for Bridging Digital Divides, usually $60, and those who complete all eight sessions get to keep the device they learn to use in class. Dinner and childcare are also provided to make the program more accessible.
Seeing graduates of their classes get jobs and promotions, driver’s licenses, business permits, housing, health care, benefits; register to vote—and helping them connect with loved ones around the globe—has been very gratifying for Bernardo and Miriam.
“Having digital skills in our community is important because they provide a window to the world,” says Bernardo. “We live in a mobile home community where not a lot of people know about their rights.”
By teaching this class, Bernardo and Miriam are empowering members of their community to improve their lives. They also do this through programs other than BDD. They are both Emergency Response Connectors for the city of Boulder. This started during the pandemic, when they became COVID test coordinators for their neighborhood. They continue to raise the concerns of underrepresented members of their community to local government in this role. Bernardo also serves as a Community Connector for Parks and Recreation in Boulder. He’s currently advising the city on a park being constructed in their area. Bernardo and Miriam earn a small stipend from Boulder for these roles. They also volunteer for 9to5 Colorado, a nonprofit that works to pass legislation to improve living and working conditions for Colorado families.
But the BDD program holds a special place in Bernardo’s heart. “Bridging the digital divide is very important to me because I see a younger version of myself—coming to this country and learning English as best I could within a year, having to translate everything for my parents, even major documents from our apartment complex or the doctor. I tried my best. Now I can teach people like my parents that they have a very powerful tool in their computer or smartphone, just by using translate, and managing documents, calendar, and email,” he shares.
“Knowing that I’m part of giving them new knowledge is very fulfilling. It’s my inner child thanking my older self for not forgetting where I came from, the struggles that our family had. To be able to share this opportunity with students at BDD is something really amazing to me.”
Meaghan’s Story: Family Found & Family Saved
in StoriesMeaghan married at 18 to escape the abusive household where she grew up. After graduating from a small Bible college in the Midwest, she and her husband moved to Telluride, where Meaghan had a successful career in the tourism industry for over 10 years. During that time, they welcomed a baby girl, but the marriage fell apart and they divorced. Following the divorce, Meaghan became involved in an abusive relationship, so her ex-husband moved with their daughter to Longmont.
“I lost my world when I lost my daughter—lost my home, lost my car, lost everything,” she says. Heartbroken by the loss of her daughter, Meaghan moved to Boulder to be closer to her, and also to escape the abusive relationship. She worked as a leasing agent at an apartment complex close to her daughter’s school and started to build a new life for herself, but then her abuser found her and convinced her to take him back. Fueled by his drug addiction, the abuse continued and worsened. She worked, and he spent all her money on drugs until she was left homeless and pregnant.
“Not knowing where I was going to sleep from night to night while I was pregnant was scary,” Meaghan remembers. She was admitted to the Mother House, a shelter for pregnant women in Boulder, but was forced to leave because she was still seeing her abuser. In 2019 after a great deal of time and effort, she finally received a subsidized housing assignment in Lafayette for herself and her new baby, a second daughter.
When she went from being homeless to having an apartment to furnish, Meaghan had only one bag of personal belongings. She visited a thrift store nearby, the Sister Carmen Thrift Store, to see if she could find anything there. While shopping, she learned that she might be able to get a voucher from Sister Carmen Community Center (SCCC) to help buy items for her new apartment.
Sister Carmen provided the fresh start Meaghan needed when she moved to Lafayette. Besides the voucher to purchase mattresses, household and baby items, she also learned she could use the Sister Carmen Food Bank. That’s where she met Ginny, our Nurturing Parent Program Coordinator, for the first time. “I knew just by looking at Meaghan, by the way she stood, that she had been abused,” Ginny recalls. “I know the signs.”
She told Meaghan about the parenting classes offered at Sister Carmen and also the Circle of Parents Support Group for those impacted by addiction in their families; Meaghan registered immediately. Then Ginny followed up with a phone call to ask, “What else do you need? How old is your daughter?”
“She brought me bags and bags of clothes for my baby daughter, and I was just in tears,” shares Meaghan. “Not only that, but she asked me what I like to do. ‘I like to create. I’m an artist. I like to draw and paint,’ I told her. Then she brought me all kinds of art supplies. I was blown away because I’ve never had anybody just open up their heart that instantly towards me, without even knowing me. It was the best welcome I could have ever gotten, and I’ve been with Sister Carmen ever since.”
In addition to the thrift store, food bank, parenting classes and support group, Sister Carmen has provided Meaghan with bus passes, food delivery, child care, a resource for eyeglasses (Eye Doctors of Louisville), and financial assistance for utility bills. She’s attended community fun nights, wellness workshops, and exercise, financial education, and civic engagement classes. But the thing she values most is the community she’s found here.
“Circle of Parents is the glue, my saving grace. We’ve developed a real sisterhood too,” she shares. “Even though we come from many different backgrounds, cultures, language barriers, and parenting styles, it doesn’t matter. Those are my girls. We’re just there for each other. It’s completely confidential and non-judgmental.”
One time while the group was being held on Zoom, Ginny received a text from Meaghan which read: “Call the Police immediately. Send them now!” Ginny quickly excused herself from the session, saying she left something on the stove, and made the call. “She didn’t even question, ‘Why? What’s going on? You seem happy.’ She just did it, and she saved me,” Meaghan says. “I never had people in my corner before Sister Carmen and Ginny.”
Over the course of their seven-year relationship, Meaghan’s abuser was in and out of jail for harming her. “I had a bad habit of letting him back in. The cops would be called. There were so many reports, I jeopardized my place,” she explains. “Sister Carmen has been my grounding force because I’m trying to do this differently on my own, but when all you know is what you’ve known, it’s hard not to fall back into those patterns. Sister Carmen—Ginny in particular—is always there for me. I’ll call and she’ll just listen. That’s something I never had in my whole life. I didn’t know what a supportive family looked like until Ginny showed me. She is my rock, my friend, and my mentor.”
Meaghan is safe now. “Because I had the support of my Sister Carmen family behind me, I had the strength to stand up for myself for the first time in my life,” she shares. “I was able to tell my abuser that he would no longer be a part of my life or our daughter’s life. I think that inspired him to get sober.”
Ginny also connected Meaghan with legal advice that taught her how to advocate for herself with the courts. She told them that she didn’t feel safe with her abuser nearby. As a result, he received two years of probation that enabled him to go to rehab and a ready-to-work program, and now he’s become a good father. “It’s been life changing! This man is totally different without the drugs,” exclaims Meaghan. “If I hadn’t advocated for myself with the courts, he would have gotten off scot-free and wouldn’t have gotten the help he needed, and the whole pattern would have perpetuated itself. I’m so proud we were able to stop that generational pattern of abuse.”
Now that Meaghan is in a healthy place, her next goal is getting a new job. “I want to find something where I can give back. My heart is so full and Sister Carmen has given me so much—all the resources to be successful. It’s so amazing to find family. I call them family because they truly are. They know your faults, they know everything about you, but they don’t judge you because they just want to see you grow,” she continues.
“I know what it feels like to lose everything, and to feel utterly broken and alone. For someone to just lend a hand and say, ‘It’s going to be ok, and step-by-step, we’re in this with you’ has changed my world. And it’s not just affecting me, it’s affecting my former abuser, my kids, and the generations after me. Now my legacy, and my kids’ legacy, will be one of resiliency and triumph and making the world a better place.”
Lupita’s Story: Paying It Forward
in StoriesIf you have ever visited Sister Carmen Community Center (SCCC), chances are you’ve crossed paths with Lupita. She has been one of our most active and enthusiastic participants ever since she first walked through our doors over a decade ago. Although in recent years, she’s usually the one giving help rather than receiving it.
Originally from Durango, Mexico, Lupita first came to the United States as a teenager in the late 1990s. She left a province with a lot of poverty and violence in search of a better life.
This mother of nine children, ranging in age from 2 to 22, has had her share of hardships, particularly toxic relationships with abusive and alcoholic partners. For 14 years, she did her best to raise her children as a single mother.
Lupita in front of the food bank mural she helped commission as a member of SCCC’s Participant Advisory Committee
Friends told her about SCCC in 2011, and she started taking classes here. First, it was the exercise (Zumba, yoga, walking club) and healthy cooking classes, then she learned about our parenting classes (Nurturing Parent, Active Parenting, and Circle of Parents), and finally she moved on to our computer-literacy (Bridging Digital Divides) and leadership (Family Leadership Training Institute – FLTI) classes. In addition to these programs, Lupita found that Sister Carmen offered resources that could help her. Our Advocates provided financial assistance for rent, utilities, and transportation when she had nowhere else to turn. They also connected her with our food bank and thrift store, as well as other agencies located within SCCC—like Safehouse Progressive Alliance for Nonviolence (SPAN), which helps survivors of domestic violence; Mental Health Partners, which provides therapy, and the Colorado Statewide Parent Coalition (CSPC), which strives to ensure that children in marginalized communities have the same access to education as any other child.
After making the most of every opportunity provided by Sister Carmen, Lupita was eager to give back to SCCC and pay it forward in her community. She started by joining our Participant Advisory Committee (PAC), which provides feedback to improve SCCC programs and services, and also plans events, like Community Fun Nights, and special projects, like a recently completed mural in our food bank and an upcoming playground project. She’s also the first to volunteer whenever a need arises—whether it’s filling in for a class facilitator or speaking at an event.
She uses the leadership skills she learned at SCCC outside of our walls as well, in her professional life and as an advocate for her community. Lupita recognizes that, “There are a lot of barriers for people in my community—language, skin color, education. They have a lot of skills, but can’t grow because of these barriers.”
So she helps remove the barriers. She asks her community members about their needs and learns how she can offer support. If they’re uncomfortable calling various agencies on their own, she calls on their behalf. She helps her friend run a catering business. She advocates for other small business owners as well. She volunteers with the Family, Friend, and Neighbor (FFN) network of child-care providers and the Colorado Statewide Parent Coalition (CSPC) to promote the importance of early childhood education. She also provides child care for the Boulder Valley School District’s Families and Educators Together (FET) program. She helps facilitate lactation classes at the OUR Center in Longmont.
Two years ago, she started volunteering with Promotores Verdes (PV) —“Green Promoters”—a nonprofit that immerses families in nature and environmental activities. Lupita’s leadership skills were noticed at PV and she was hired by WRS Restoration, a company that plants trees to reforest mountain woodlands lost to wildfires, to lead the Spanish-speaking volunteers. She’s also involved with the Rocky Mountain Arsenal National Wildlife Refuge in Commerce City and with Nature Kids at Thorne Nature Experience. Lastly, she’s an activist speaking up for the rights of immigrants. Lupita is not yet a U.S. citizen, but plans to apply as soon as she’s eligible next year.
This 40-year-old powerhouse wears a lot of hats—mother, teacher, volunteer, advocate, activist. And she’s grateful to SCCC for giving her the support and skills she needed to fulfill all of these roles, especially as a single mother and immigrant.
“Sister Carmen is my second home,” she shares. “It has always been a warm, welcoming, non-judgmental place where I could turn for help. It brought tranquility to my family in stressful times and gave me hope that everything would be okay.”
After living in Boulder County for over 25 years, Lupita recently moved out of our service area to live with her new partner and the father of her two youngest children. He’s been on the scene since 2015 and has opened his heart to Lupita and her whole crew. He purchased a home for the family in Dacono. He works hard to provide for them and supports Lupita in all her pursuits. Initially Lupita was sad to leave Boulder County because they couldn’t afford to buy a home here, but now she sees that Dacono may be where she’s meant to be. There are a lot of plans to improve the growing community, and of course she wants to help. We’re just grateful she still has the energy to keep giving back at SCCC as well!
Sue’s Story: An Unexpected Retirement
in StoriesAt the end of a very successful career in property management, Sue decided to give back by spending her final years of employment working for an affordable housing rental company. When money was tight for tenants, she often referred them to Sister Carmen Community Center (SCCC) for the food bank, thrift store, or financial assistance. She never imagined that one day she might need any of these resources herself. That was, until she retired.
“It was a shock,” Sue says of receiving her first Social Security check. “It was a third of what I used to make.” She even considered going back to work at age 69, but she was the only one available to care for her ailing mother at that time.
Life had not gone according to plan. There were divorces and other family hardships. Sue helped raise her grandchildren because her son was a single father. She had to sell her townhome and drain her 401k to support other family members. First, her mother until she passed away in her nineties, and then her son who battled addiction for years before being involved in a catastrophic motorcycle accident that left him with a mountain of medical debt. The accident sobered him up, but left him disabled.
Unable to care for himself, Sue’s son moved in with her. Then her grandson followed after a break-up that left him homeless. Since space was tight in the two-bedroom, one-bath house, Sue’s granddaughter and her husband, who are doing well financially, bought a used RV for Sue’s grandson to live in on the property.
Today, at age 77, Sue’s fixed income is $2,000 per month. When she first rented the 100-year-old, 1,000 square-foot home on a plot of land in rural Erie nine years ago, she could make ends meet on her own. But since then, her rent has gone up $650 per month to $1,950, and it’s increasing another $100 this summer.
Sue offered to sign a 10-year lease if her landlord would let her stay at the current rent, but he refused. She started looking for a new home to rent, preferably one with enough land for the RV, in more affordable Brighton, but had no luck. Then COVID-19 hit, and the government implemented the Emergency Rental Assistance Program (ERAP), which made it possible for Sue to stay in the home she loved… at least a little while longer.
ERAP brought some relief and stability to the family. It paid six months of rent in total. That assistance enabled Sue to save her Social Security income and extend the amount of time she could manage rent. It also allowed her to build a savings safety net that helped with paying off some of her son’s medical bills and staying current on her utility and trash bills. But now ERAP has ended. Sue received her final payment two months ago, so her search for a more affordable property continues. She hopes she doesn’t have to move too far away from the area she’s called home for 30 years.
“I hang on to what I have and fix everything on my own (appliances, water heater, etc.) because three of us are living here for what I’m paying, and there’s enough room for all of us,” she explains. Sue also drives a 23-year-old truck.
If not for her extreme frugality and resourcefulness, and the help of her family, Sue would not be able to meet her monthly expenses. Sometimes, even all of that is not enough. That’s when she turns to Sister Carmen.
SCCC fills in the gaps for Sue and people like her who make too much money to qualify for government assistance, like affordable housing or SNAP (the Supplemental Nutrition Allowance Program), but not enough to really survive in today’s economy. Over the years, Sister Carmen has provided Sue with resources to stay afloat. She shops our food bank twice a month and the Colorado Pet Pantry, which visits SCCC monthly, every other month to feed her beloved rescue dog, Bambi. “I never take more than I need,” Sue says.
Our Advocates have also helped her connect with energy benefits like the Low-income Energy Assistance Program (LEAP) and Energy Outreach Colorado. We’ve even helped with her rent over the years when her Social Security income hasn’t kept pace with the cost of housing. “Rent and utilities keep going up, and it’s hitting seniors harder than anybody,” says Sue. “We’re all struggling.”
After doing all the right things her whole life—working hard, saving money, buying a home, and taking care of her family—it would make sense for Sue to be bitter about struggling in retirement, but she remains positive and upbeat.
“I really believe if you keep laughing and smiling, you’ll make it through. I find ways to be happy because this is it for me. Enjoy life! We don’t get a second chance. No one has a perfect life. We all have our troubles. We all cry. We all ask God why,” says Sue.
She feels fortunate to have supportive family nearby and a son who’s clean and sober again. She saw people with far less when she worked in low-income housing. While there are no exotic travel plans for this retiree, she finds joy in simple pleasures: gardening, sewing, thrift store shopping, and spending time with family, friends, and pets.
“I’ve had a good life,” Sue says. “I still have a good life.”
Jackie’s Story: A Brave Mother Creates a Better Life for her Son
in StoriesJackie’s story began in the St. Thomas U.S. Virgin Islands with the dream of a better life for her son. While St. Thomas may be paradise for vacationers, it’s a hard place for locals to eke out a living due to limited job prospects, a poor school system, expensive housing, and a general lack of the basic goods and services that we take for granted in the states.
Knowing that the schools in St. Thomas did not provide the educational opportunities their son needed to create a better life, Jackie and her husband made the difficult decision for her to move with their son to Colorado. Originally from Jordan, her husband was not able to immigrate with his family at that time. He filed paperwork to re-enter the U.S. earlier this year, and now they wait. He has tried to contribute to the family’s income over the years, but was never able to find work that paid well enough to really help.
Jackie and her son settled into a Boulder County Housing Authority unit in Lafayette in May 2015. She enrolled him in high school and found a job at a big-box store. While she knew she was doing the right thing for her son, she often felt overwhelmed by the responsibility of keeping the family afloat.
Jackie first discovered Sister Carmen Community Center (SCCC) seven years ago when a friend and former SCCC participant recommended our Family Resource Center to her. Since then, Sister Carmen has occasionally helped Jackie with basic needs such as food, rent, and utilities. Now she is working on goal setting with her Advocate, Brittany. Her first priority: finding a new job.
After experiencing health problems related to her job this summer—severe, chronic nosebleeds caused by the heat in the bakery and the physical strain of lifting heavy items—Jackie decided it was time to look for a new job—ideally one with less stress, higher wages, and better benefits. Because the store was understaffed and she was crossed-trained in the bakery and the deli, Jackie was constantly running back and forth to serve customers. She was making about $18/hour, but it was hard to make ends meet with the high cost of rent, groceries and gas, not to mention the bills from her recent hospital visits. She had insurance, but it only covered a portion of her trips to the emergency room to treat her nosebleeds and the procedure required to stop them. She arranged payment plans with the hospitals, and then met with Brittany to devise a plan to leave her job.
She searched job postings online and wanted to apply to some, but needed help writing a résumé and uploading it to a job-search website. Once again, she turned to SCCC for help. Brittany helped Jackie with her résumé, and Lara, from our Bridging Digital Divides computer literacy program, helped her with the technological aspects of applying for work online.
Success! Jackie got a new job as an in-home caregiver for seniors. The starting pay is about the same as what she was making at the big-box store, but the new job offers a better future and better benefits, while also being less stressful and physically demanding. Soon she’ll start training to become a Certified Nursing Assistant (CNA). Earning the CNA designation will allow Jackie to grow professionally and increase her earning potential. If the cost of CNA training is not covered by her new employer, Jackie will receive tuition assistance from Sister Carmen’s new program, Pathways to Economic Stability.
Jackie is not the only family member striving toward success in the healthcare field. Her son recently graduated with honors from CU Boulder with a Pre-Med degree and is currently pursuing a career as an anesthesiologist. He is also in the process of getting his CNA certification so that he can work part-time to contribute to the household income while attending medical school.
Grateful for all she’s received from SCCC, Jackie is always eager to give back. She has been involved in several Sister Carmen programs over the years. Jackie is a graduate of the Family Leadership Training Institute (FLTI), a program designed to develop effective civic leaders who can help build healthy families and communities. She’s also served on our Participant Advisory Committee (PAC), which provides feedback and support to improve our programs and services. Volunteering in the Sister Carmen Community Center Garden is another way Jackie has given back, and of course sharing her story:
“I want to share my story because Sister Carmen has been there for me, and I am grateful. It’s a place where anyone who is destitute or experiencing a difficult situation can come and get help. Sister Carmen shouldn’t be a secret! I want everyone to know that there are caring, concerned, helpful people in the world, and that they are going to do whatever they can to assist you, especially if you have a family.” — Jackie