Bilingual Individual and Family Advocate

Job Description Summary:

An Individual & Family Advocate is responsible for meeting with participants in crisis, assessing their needs and strengths, developing a service plan in partnership with the family and carrying out the necessary coordination to facilitate identified goals.

Essential Functions: (An employee in this position may be called upon to do any or all of the following essential functions.  These examples do not include all of the functions which the employee may be expected to perform)

  1. Meet with families on a regular basis to coordinate service plans to provide support in achieving participants identified goals
  2. Responsible for making fiscally responsible decisions around providing participants with financial assistance to assist them with rent, utilities, prescriptions, medical co-pays or other needed areas.
  3. Assist participants with determining eligibility for public benefits and accessing applicable resources, benefits and/or services.
  4. Complete thorough documentation of all work done with participants in Efforts to Outcomes (ETO) performance management software.
  5. Attend interagency and community meetings on a regular basis and as needed.
  6. Participate in clinical supervision monthly.
  7. Conduct home visits as needed per family situation.
  8. Connect families with appropriate community resources and referrals.
  9. Work closely with various Boulder County Housing and Human Services programs.
  10. Screens and makes appropriate referrals to housing stabilization programs such as EFAA, County HSP
  11. Participate in ongoing professional development and skills, practice with IFA team.
  12. Stays current with trends, patterns and issues to recommend changes and implement necessary changes to SCCC programs.
  13. May supervise after school elementary education program or lead an IFA advocacy program
  14. Remain dedicated to regular continuing education opportunities.
  15. Adheres to and upholds safety workplace practices; demonstrates responsible use of SCCC Information Technology equipment and adheres to SCCC IT protocols.

Minimum Job Requirements/Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  May perform other duties as assigned. Regular attendance is an essential function. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor’s degree.
  2. Degree in the field of Social Work, Child or Human Development, Psychology or other related human services field preferred.
  3. Bilingual English/Spanish.
  4. A minimum of 2 years job related experience in the human services field.
  5. Knowledgeable about local community resources.
  6. Ability to plan, organize, prioritize and multi-task.
  7. Flexible, proactive, adaptable and able to work in a fast-paced, changing environment.
  8. Strong computer skills with a willingness to learn new programs and databases.
  9. Must be able to work with a diverse workgroups and serve families with diverse economic, social, racial and cultural backgrounds.
  10. Strong interpersonal skills with the ability to build relationship with individuals who may not share the same value system or behavior norms.
  11. Ability to work with challenging participants and de-escalate difficult situations.
  12. Maintain a professional and confidential work environment.
  13. Ability to be extremely collaborative with partner and referring agencies and their staff.
  14. Complete the 90 hour Family Development Credential within one year of hire.
  15. Complete 15 hour Strength Based service delivery training.

Desired Qualifications

  1. Experience practicing in a strengths based, participant- centered modality.
  2. Training and/or experience in Motivational Interviewing.
  3. Familiarity with Substance Abuse and Mental Health issues.
  4. Experience working with a Family Resource Center Model.
  5. Supervisory experience; Leadership ability

WORK ENVIRONMENT:  40 hours per week scheduled generally Monday through Friday.  Occasional evenings and Saturdays as needed.  Work will be conducted in the office, community, through home visits and at other community agencies.  Flexibility around service delivery will be essential.  Office environment.  Moderate Noise.

PHYSICAL DEMANDS: Frequent sitting, Occasional walking, standing

Please submit cover letter and resume to Trish Devlin, HR Mgr. at trish@sistercarmen.org.

The selected candidate will need to authorize a background check and we participate in E-Verify.