Employment

Intake Specialist

Job Description Summary:

The  Intake Specialist is responsible for meeting with individuals and families in need of food bank resources. The Intake Specialist will assist them with accessing the food bank, as well as connecting them with other relevant services within Sister Carmen Community Center and the community at large. This position is the primary point person for data collection, entry, and maintenance into county-wide database, Boulder County Connect.

Essential Functions: (An employee in this position may be called upon to do any or all of the following essential functions.  These examples do not include all of the functions which the employee may be expected to perform)

  1. Meet with families on a regular basis to provide food bank access and collect updated demographic information.
  2. Collect all required information for input into Boulder County Connect (BCC) software.
  3. Complete thorough documentation of all work done with participants in Boulder County Connect performance management software
  4. Participate in monthly supervision, staff and team meetings.
  5. Connect families with appropriate community resources and referrals.
  6. Work closely with various Boulder County Housing and Human Services programs and other community based organizations.
  7. Work closely with the Individual and Family Advocacy team to communicate about mutual participants.
  8. Assist participants on the food bank floor.
  9. Collaborate with Food Bank Manager and food bank volunteers to ensure participant needs are communicated and met.
  10. Conduct outreach to food bank participants to inform them of upcoming classes and training opportunities at the center.
  11. Remain dedicated to regular continuing education opportunities.
  12. Other duties as assigned that relate to participants intake operations.
  13. Adheres to and upholds safety workplace practices; demonstrates responsible use of SCCC Information Technology equipment and adheres to SCCC IT protocols.
  14. Other duties as assigned that relate to participants intake operations.

Minimum Job Requirements/Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  May perform other duties as assigned. Regular attendance is an essential function. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. A minimum of 1 year job related experience in the human services field.
  2. High School diploma or GED.
  3. Ability to plan, organize, prioritize and multi-task.
  4. Flexible, proactive, adaptable and able to work in a fast-paced, changing environment.
  5. Strong computer skills with a willingness to learn new programs and databases.
  6. Must be able to work with a diverse workgroups and serve families with diverse economic, social, racial and cultural backgrounds.
  7. Strong interpersonal skills with the ability to build relationship with individuals who may not share the same value system or behavior norms.
  8. Maintain a professional and confidential work environment.
  9. Ability to be extremely collaborative with partner and referring agencies and their staff.
  10. Complete the 90 hour Family Development Credential within one year of hire.
  11. Knowledgeable about local community resources.
  12. Adheres to and upholds safety workplace practices; demonstrates responsible use of SCCC Information Technology equipment and adheres to SCCC IT protocols.

Desired Qualifications

  1. Experience practicing in strengths based participant-centered modality.
  2. A minimum of three years experience working in Human Services.
  3. Bachelors Degree in Human Services Related field.
  4. Bilingual in Spanish/English.

WORK ENVIRONMENT:  40 hours per week scheduled generally Monday through Friday.  Occasional evenings and Saturdays as needed.  Work will be conducted in the office, community, through home visits and at other community agencies.  Flexibility around service delivery will be essential.  Office environment.  Moderate Noise.

PHYSICAL DEMANDS: Frequent sitting, Occasional walking, standing

Please submit cover letter and resume to Trish Devlin, HR Mgr. at trish@sistercarmen.org.

The selected candidate will need to authorize a background check and we participate in E-Verify.

 

Thrift Store Supervisor, Weekend-Wed.-Sun.

Job Description Summary:

Oversees daily operations of the donations receiving area and thrift store operations.

Essential Functions: (An employee in this position may be called upon to do any or all of the following essential functions.  These examples do not include all of the functions which the employee may be expected to perform)

  1. Communicates need for supplies in store and donations, or additional trash/salvage pick-ups to the Facilities & Operations Director.
  2. Adheres to the policies of the Center and explains them to customers, donors, volunteers and community service workers as needed.
  3. Responsible for the organization, appearance and safety of Donations Department and the Thrift Store, directs staff, volunteers and community service workers to maintain expected level of organization, cleanliness and safety.
  4. Understands that our appearance to donors is important and keeping an organized and clean donations drop off and entryway is essential to donor happiness and safety.
  5. Regularly visits the thrift store and communicates with store staff about merchandise needs, and to see what sections are empty/what is overstocked in order to aid in thrift store appearance and overall store success.
  6. Communicates goals and expectations to their teams to ensure that Donations and the store are running efficiently.
  7. Aims to keep high morale in their department (which can be stressful and overwhelming) through staff appreciation treats/gifts or offering regular personal thanks and recognition to hardworking staff.
  8. Able to work in other departments as needed for coverage in the event of illnesses or vacations.
  9. Treats all donors with courtesy- accepts donations, offers receipt, and thanks the donor.
  10. Understands the electronics recycling fees and is able to explain this change to donors (2013).
  11. Assists with Sorting and pricing donations when needed.  Moves carts of donations to the holding area to be stocked and moved furniture directly out onto the sales floor (or directs a volunteer/community service worker to stock furniture).
  12. Understands the recycling/salvage process and what can be salvaged vs. thrown away.
  13. Supervises volunteers and community service workers in the donations area (and in the thrift store when assisting in that department).
  14. Ensures the facility is clean, utilizing community service workers to do the majority of the work.
  15. Ensures the outside of the facility and parking areas are clean and free of debris and donations, utilizing community service workers to do the majority of the work and keep donations from overflowing to the outside of the building.
  16. Assists customers and donors with loading and unloading of merchandise, offers receipt, and thanks donors.
  17. Assists the driver(s) by helping to unload the truck and prices donations that are unloaded upstairs as soon as possible to ensure quick turnover of merchandise and increased sales.
  18. Brings items of interest to management to research value to ensure accurate pricing.
  19. Builds and maintains quality, effective working relationships with internal and external customers.
  20. Acts with customers and donors in mind and is dedicated to meeting their expectations.
  21. Promotes and demonstrates teamwork and cooperation.
  22. Immediately advises supervisor of significant and unexpected problems or maintenance issues.
  23. Strives for process improvement of systems and procedures, safety best practices.
  24. Assists with loss prevention in the donations area (and in thrift store when assisting in that department).  Reports any suspicious behavior, incidents or theft, or unauthorized possession/removal of SCCC property.
  25. Demonstrates responsible use of SCCC Information Technology equipment and adheres to SCCC IT protocols
  26. After 90 days, conducts community service orientation one to three times weekly.

Other duties as needed or assigned.

Minimum Job Requirements/Competencies:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  May perform other duties as assigned. Regular attendance is an essential function. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. High School diploma or GED
  2. Two to Three year’s retail store experience
  3. One to Two year’s supervisory experience
  4. Excellent interpersonal  and customer service skills
  5. Excellent organizational skills
  6. Basic Computer skills – E-Mail system, Microsoft Office, database

Desired Qualifications:

  1. Fluency in Spanish.
  2. Additional college education courses
  3. Experience in implementing Safety Best Practices

PHYSICAL DEMANDS:

Able to lift up to 50 Lbs with assistance from team members

Constant Standing, walking, bending, stooping; occasional climbing stairs during work shift.

WORK ENVIRONMENT: Retail Store and office environment. Moderate Noise.

Must be able to work weekends.

Please submit cover letter and resume to Trish Devlin at trish@sistercarmen.org.

The selected candidate will need to authorize a background check and we participate in E-Verify.